FAQ
Hi! Dear customers! We are so glad to hear from you. We recommend checking the FAQs below for answers to some of the most common questions.
If your question is still not answered, please contact us at auoraedga@gmail.com and we'll get back to you as soon as possible.
Account
Do I need to register before placing an order?
No. You can place an order without registering. However, creating an account can make it easier to view your order information and track your purchases.
How do I register?
Go to the Account section on the Cottonease website and follow the instructions to create an account using your email address and password.
What if I forget my login password?
Click “Forgot your password?” on the login page and enter your email address. You will receive instructions to reset your password.
What if I cannot log in to my account?
Please make sure you are using the same email address used when registering and that your password is correct. If you still cannot access your account, contact us at auoraedga@gmail.com .
Products
How do I choose the right clothing size?
Please check the size chart on each product page before ordering. We recommend comparing the listed measurements with your own measurements, as sizing may vary between different styles.
Can I remove an item from my shopping cart?
Yes. You can add or remove items freely before completing checkout. Once an order has been placed, please contact us as soon as possible if you need assistance.
Can I order customized items?
At this time, we do not offer custom-made products. Items are sold according to the styles and descriptions shown on the Cottonease website.
Orders
How do I track my order?
Once your order has shipped, we will send a shipping confirmation email with the available tracking information. Carrier tracking may take 1–2 business days to begin updating.
Can I modify my order?
If your order has not shipped yet, please contact us as soon as possible. We will try to make the requested change, but modifications cannot always be guaranteed once processing has started.
Can I cancel my order?
Yes. Orders may be canceled free of charge before they are shipped. We do not charge a cancellation fee. Once an order has shipped, it can no longer be canceled.
What should I do if something is missing from my order?
Your order may occasionally be shipped in more than one package. Please check your tracking information first. If an item is still missing, contact us at auoraedga@gmail.com .
Payment
What payment methods do you accept?
We accept commonly available payment methods displayed during checkout, including:
- PayPal
- Mastercard
- Visa
What currencies can I pay in?
Available currencies may be viewed through the currency selector on the Cottonease website.
Why might my refund be lower than the original item price?
If a discount was applied to your order, the refund will normally be based on the amount actually paid for the item. Where return shipping is the customer's responsibility, applicable return shipping costs are not refundable.
Shipping
What shipping methods do you offer?
We offer standard shipping to supported destinations.
How much does shipping cost?
Free standard shipping is available on orders of $59.00 or more. For orders under $49.00, the standard shipping fee is $4.99.
How is the free-shipping threshold calculated?
The free-shipping threshold is based on your final order subtotal after discounts. Your subtotal must be $49.00 or more to qualify for free standard shipping.
Which countries do you ship to?
Cottonease ships to many countries and regions worldwide. Available destinations are shown during checkout. If your destination cannot be selected, please contact us for assistance.
Return & Exchange
What is your return policy?
Eligible purchases made through Cottonease may be returned or exchanged within 14 days from the delivery date, subject to the conditions stated in our Return Policy.
What condition must returned items be in?
Returned items must be unworn, unwashed, unused and undamaged, with original labels and original packaging where applicable.
How can I return or exchange an order?
Please email auoraedga@gmail.com and provide your order number, the email address used for the order, and the reason for your return or exchange. Our customer service team will provide the next steps.
What if I receive an incorrect or defective item?
Please contact us as soon as possible and include your order number and clear photos of the issue. We will review the situation and assist you with an appropriate solution.
Still Need Help?
Please contact our customer service team at auoraedga@gmail.com . Please include your order number when contacting us about an existing order.