RETURNS & EXCHANGES

At Cottonease, we take great care in preparing and shipping every order, and we want you to feel confident in your purchase. If something isn’t quite right, please contact us within 45 days of the delivery date.

To start a return, simply email our Customer Support team at [email protected] with your order number and a brief explanation of the reason for your return. Once your request has been reviewed and approved, we will provide you with the necessary return instructions.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may be slightly longer during weekends, public holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

If You’ve Changed Your Mind

We can only accept returns for products purchased directly from the Cottonease official website.

If your purchase was made through another retailer or third-party seller, please contact that retailer directly and follow their return policy.

To qualify for a standard return, the item must be:

• Unused and in the same condition in which you received it

• Returned in its original packaging

• Complete with all accessories, manuals, and documentation

• Free from stains, damage, broken seals, torn packaging, or other signs of use

If a returned product does not meet these conditions, Cottonease reserves the right to refuse the return, refund, or exchange.

When Something Isn’t Right

If you receive an item that is damaged, defective, or incorrect, please contact our Customer Support team as soon as possible.

To help us resolve the issue quickly, we may ask you to provide photos or videos showing the problem.

Please include the following information when contacting us:

• Order number

• Proof of purchase

• Photo or video showing the issue

• Complete delivery address

• Contact telephone number

Once we have reviewed the information provided, we will work with you to arrange an appropriate replacement or refund.

If You Need to Cancel or Modify Your Order

If you need to modify or cancel your order, please contact us at [email protected] as soon as possible and provide your order number along with the requested changes.

We will confirm whether the requested modification or cancellation can still be completed.

Return Address

Before returning an item, please contact our Customer Support team at [email protected] and receive return approval.

Approved returns should be sent to:

Cottonease Returns
290 Pine Flat Dr
California Hot Springs, CA, United States

Please do not send a return without prior approval.

Returns sent without authorization may experience processing delays or may not qualify for a refund.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a trackable shipping service when returning an item. Cottonease is not responsible for return packages that are lost or damaged during transit.

The Refund Process

Once your returned item has been received, please allow up to 1~3 business days for your return to be inspected and processed.

Once the refund has been approved and completed, we will send you a confirmation email.

Depending on the circumstances and the condition of the returned item, the refund may be full or partial.

Approved refunds will be issued to the original payment method used for the purchase.

For credit or debit card payments, it may take additional time for your bank or card issuer to post the refund to your account after we have processed it.

If you have questions regarding when the refunded funds will appear in your account, please contact your bank or card issuer directly.

Items That Cannot Be Returned or Exchanged

The following items are generally not eligible for return or exchange:

• Personalized or customized products

• Items purchased from third-party retailers

• Items damaged due to misuse or improper handling by the customer

• Used products

• Products returned without their original packaging, accessories, or documentation

• Returns made without valid proof of purchase

Cottonease reserves the right to refuse any return that does not meet the requirements outlined in this policy.

Contact Us

If you have any questions regarding returns, exchanges, refunds, cancellations, or your order, please contact us at:

Email: [email protected]

We recommend contacting us before sending any product back so that we can confirm your return eligibility and provide the correct instructions.