Shipping & Delivery

Standard Shipping

For standard shipping, orders are generally delivered by the national postal service or a local delivery partner in the destination country.

For international deliveries, a signature may occasionally be required when the package arrives. We therefore recommend using a delivery address where someone is available to receive the parcel when necessary.

Do We Ship Internationally?

Yes. Cottonease offers international shipping to many countries and regions worldwide.

Delivery availability may vary depending on the destination, local carrier coverage, customs restrictions and other logistical conditions.

Certain countries and regions may not currently be available for delivery. If your destination cannot be selected during checkout, shipping is not currently available to that location.

Import Taxes & Duties

Depending on your destination, local customs authorities may charge import taxes, VAT, duties or other customs-related fees.

Where taxes are collected directly during checkout, customers generally will not be charged the same tax again by the carrier. However, local customs rules vary by country and region.

Any customs duties, import taxes or related fees not collected during checkout are generally the responsibility of the customer. For specific information, please contact your local customs authority.

Shipping Cost

How Long Does Shipping Normally Take?

1. Normal Products

Estimated receiving time = Processing Time + Shipping Time

• Processing Time: 5–9 business days
• Shipping Time: approximately 7–15 business days

2. Pre-Order Products

Estimated delivery time = Test Time + Stocking Time + Shipping Time

• Test Time: approximately 3–5 days
• Stocking Time: approximately 10–12 days
• Shipping Time: approximately 7–15 business days

Estimated Standard Shipping Times

These are estimated carrier transit times and do not include the order processing period.

Customs inspections and local postal procedures may require additional time. Some destinations may also request additional documentation before a parcel can be released.

How Can I Get My Tracking Code?

Once your order has been prepared and shipped, a tracking number will be sent automatically to the email address provided with your order.

In some cases, carrier tracking information may take 1–2 business days after shipment to become available or show its first update.

Will My Package Be Delivered to My Home?

In most cases, your order will be delivered directly to the shipping address provided during checkout.

In some locations, local postal services may require customers to collect a package from a nearby post office or pickup point. This depends on the delivery rules of the destination country and local carrier.

Possible Shipping Delays

Please allow additional processing or delivery time during public holidays, promotional periods and peak shopping seasons.

Customs agencies and postal services may also experience delays before major holidays or due to weather, carrier disruptions, customs inspections or other circumstances outside our reasonable control.

How Do I Track My Order?

Once your tracking number becomes active, you can follow the shipment through the carrier's tracking service or a common international parcel-tracking service such as 17TRACK.

Why Was I Charged a Shipping Fee?

Free standard shipping applies when your final order subtotal after discounts is $59.00 or more.

If your final order subtotal after discounts is less than $59.00, a $4.99 standard shipping fee will apply.

Return Shipping

Under normal circumstances, return or exchange shipping costs for customer-initiated returns are the customer's responsibility.

If a return is required because we sent an incorrect, damaged or defective item, please contact customer service for assistance.

Still Need Help?

If you still have questions about shipping, delivery or tracking, please contact us at auoraedga@gmail.com .